When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information. 

If we have provided you with a translation of the Croatian text of the Privacy Policy, you agree that the translation was given to you only for your orientation and that your relationship with us will be governed by the Croatian text of the Privacy Policy. 

If there is any discrepancy between the provisions of the Croatian version of the Privacy Policy and their translation, the provisions of the Croatian version shall prevail.

We've tried to make it as easy to explain as possible, but if you're unfamiliar with terms like cookies, IP addresses, pixel tags, and browsers, first find out about these key terms (available at the end of this Privacy Policy). Your privacy is important to us, so whether you are a new or long-term user of our products and services, take the time to get acquainted with our way of working, and if you have any questions, contact us.

We want to explain to you what types of data we collect while using our services
We collect information to provide a better service to all our customers - from discovering the basics, such as the language you speak, to more complex things, such as which ads will interest you or which product you might like.
 We collect information related to the device (for example, hardware model, operating system version, unique device identifiers, screen resolution, country, language, etc.)

The content you provide to us
When you create an account, you provide us with your personal information that includes your name and password. You can also add a phone number, address, or payment information to your account. You can provide us with information even if you are not logged in to your account, such as an email address to receive news about our services.

The information we collect while you use our services
We collect information to provide a better service to all our customers - from discovering the basics, such as the language you speak, to more complex things, such as which ads will interest you or which product you might like.
We collect information related to the device (for example, hardware model, operating system version, unique device identifiers, screen resolution, country, language, etc.)

We may collect and store information (including personal information) locally on your device using mechanisms such as web browser storage (including HTML 5), application data cache, cookies, or pixel tagging.

Web browser storage allows websites to store browser data on your device. When used in "local storage" mode, data is enabled for all sessions (so that data can be retrieved, for example, even after closing and reopening the browser). HTML 5 is one of the technologies that enable web storage.

A cookie is a small file that contains a series of characters that are sent to your computer when you visit a website. When you revisit this site, a cookie allows it to recognize your browser. Cookies can store user settings and other data. You can reset your browser to reject all cookies or specify when a cookie is sent. However, some website features or services may not work properly without cookies. Other technologies are used for similar purposes as cookies on other platforms where cookies are not available or applicable.

Our websites, online services, interactive applications, emails, and advertisements may use cookies and other technologies. These technologies help us better understand user behavior, show us which parts of our site’s users have visited, and enable measures of ad and Internet search performance. We consider data collected through cookies and other technologies to be non-personal data. However, if according to local regulations IP addresses (Internet Protocol) or similar identifiers are considered personal data, we also treat them as personal data. Similarly, if non-personal data is combined with personal data, we treat the combined data as personal for the purpose of these privacy policies.

Like most Internet services, we automatically collect some data and store it in log files. This information includes IP addresses (Internet Protocol), browser type and language, Internet Service Provider (ISP), recommendation and exit pages, and applications, operating system, date/time stamp, and click data.
We use this information to understand and analyze trends, administer the website, learn more about user behavior on the website, improve our products and services, and collect demographic information about our customer base. We may use this information for marketing and advertising purposes.

In some of our emails, we use a “sequential click URL” that is linked to the content on our website. When users click on one of these URLs, they may go through a separate web server before reaching the landing page on our site. We track this click-through data to help determine interest in specific topics and measure the effectiveness of your communication with users. If you don't want to be tracked this way, don't click text or graphic links in emails.

A pixel tag is a type of technology that is placed on a website or email body to track site activity or time when emails are opened or accessed and is often used in combination with cookies.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

We collect this information when you access or use our services.

The information you give us
For example, when creating an account or when ordering products and / or services. When you do, we will ask for personal information such as your name, address, email address, phone number, or credit card number that we will store in your account (if you wish). We may also use this information to contact you, for example, to send you account information, security updates, product information, order processing, and the functionality of our services.
We also ask you for information on a form where the user provides contact information, such as name, email address, phone number, and sometimes address. Contact information is also used to contact the user to check the order/data or in case of problems in processing an order.

We use the collected data to better develop and protect our services.
We use the information we collect from all our services for the following purposes:

 We use the information we collect on all our services to provide, maintain, protect, and improve those services, to develop new services, and to protect us and our customers. We also use your information to ensure that our services work properly, for example by monitoring downtime or resolving issues you report to us.

Performance measurement
We use the data for analytical and measurement purposes to understand the different ways in which we use our services. For example, we analyze data about your visits to our sites, among other things to optimize product design. We use a variety of tools for this purpose, including Google Analytics.

Data collected from other technologies
We use information collected from cookies and other technologies, such as pixel tags, to improve the user experience and the overall quality of our services.
We will ask for your consent before using the information for purposes not listed in this Privacy Policy.
Communication with you
We use the information we collect, such as your email address, to interact directly with you. For example, we may send you a notification if we detect suspicious activity, such as an attempt to log in to your account from an unusual location. Or we can notify you of upcoming changes or improvements to our services. And if you contact us, we will record a record of your request to help resolve your issue.
Protecting us, our users and the public
We use the data to improve the security and reliability of our services. This includes detecting, preventing, and taking action to address fraud, abuse, security risks, and technical difficulties that may harm us, our customers, or the public.

Child Sexual Abuse Material (CSAM)
On all our Services, we use a Child Sexual Abuse Scanning (CSAM) tool that allows us to proactively identify and act.

We have selected specific lists of hashes from leading groups advocating for child safety, such as the National Center for Missing and Exploited Children (NCMEC). If a match is identified, Cloudflare (our service provider for the CSAM tool) will notify NCMEC, the website/service owner (us), and the hosting provider so that we can take immediate action to address this material. We will also automatically report the case to public authorities such as the police or the state attorney's office.

Learn how to share your information.
You can share the data collected from all our services as follows. We may also share your information for legal reasons.
Data you share
Our services allow you to share information with others. Remember, when you share information publicly, search engines can index it. Our services give you various sharing options like a wish list, etc.
The data we share
We will not sell your information to third parties at any time. We do not share personal information with companies, organizations, and individuals outside of our company, except in the following circumstances:
With your consent
We will share personal information with companies, organizations, or individuals outside of our company if you consent to it. We require your permission to share sensitive personal information.
For legal reasons
We will share personal information with companies, organizations, or individuals outside of our company if we believe in good faith that access, use, storage, or disclosure of the information is reasonably necessary for the following:

• Complying with the provisions of applicable law, regulation, legal process, or a valid government request. We share information on the number and type of requests we receive from the authorities on our Transparency report.
• Enforcing the applicable Terms of Service, including investigating potential violations.
• Detecting, preventing, or otherwise resolving fraud and security or technical difficulties.
• Protection from violations of the rights, property, or safety of us, our users, or the public as required or permitted by law.
We may also share non-personally identifiable information publicly with our partners, such as publishers, advertisers, developers, or rights holders. For example, we share data publicly to show trends about the general use of our services.
For external processing
We provide personal information to our affiliates or trusted companies or individuals to process it for us based on our instructions and in accordance with our privacy policies and any other appropriate confidentiality and security measures.
If we engage in a merger, acquisition, or sale of a property, we will continue to ensure the confidentiality of all personal information, and we will send notice to the users to whom these actions relate before transferring personal information or changing the applicable privacy policy.

You have a choice regarding the data we collect and the way we use it
This section describes the main privacy management controls on all our services. 
Every time you use our services, we strive to provide you with access to your personal information. If this information is incorrect, we try to provide you with ways to update or delete it quickly - unless we need to preserve it for justified business or legal reasons. When updating personal information, we may ask you to verify your identity so that we can respond to your request.
We may reject unreasonably repeated requests, requests that require a disproportionate technical effort (for example, developing a new system or fundamentally changing an existing way of working), requests that threaten someone else's privacy or are extremely impractical (for example, requests for information contained in our backups).
Where we can provide access to information and its correction, we will do so free of charge, unless an inappropriate effort is required. We strive to maintain our services in a way that protects information from accidental or malicious destruction. Therefore, once you delete information from our services, we may not immediately delete the remaining copies from our active servers and may not remove information from our backup systems.
If you wish to withdraw your consent to contact, you can do so by clicking on the specially highlighted unsubscribe link found in each email notification you receive or by sending a print request to our email address. When withdrawing your consent to contact or sending a print request to our e-mail address, you must send the contact information and the exact e-mail address you are unsubscribing from. In case you have more than one email address, be sure to specify which one you are unsubscribing from or do so for all addresses.

Optionally, you can export a copy of the content from your account to back it up or use it on another service.
You may also request the removal of content from certain services based on applicable laws.
If you need help exporting, removing, or deleting data - contact us.

Security is built into all our services to protect your data!

All our products and services are developed with powerful security features that permanently protect your data. The knowledge we gain by maintaining our services helps us detect and automatically block security threats before they reach you. And if we find anything suspicious that we think requires your attention, we will notify you and give you detailed instructions on how to better protect yourself.
We work hard to protect you and us from unauthorized access, alteration, disclosure, or destruction of the data we hold. For example:

• We use data encryption during transmission to protect their privacy.
• We encrypt many of our services with SSL.
• We thoroughly verify your identity. For example, if you ask us to change your account password, change your account information, or provide the support that requires access to your account.
• We offer a variety of security features, such as 2-Step Verification, to better protect your account.
• We review our data collection, storage, and processing procedures, including physical security measures, to protect our systems from unauthorized access.
• We restrict access to personal data to our employees, contractors, and representatives who need the data for processing purposes. Anyone with such access is required to adhere strictly to contractual obligations of confidentiality and may be subject to disciplinary action or maybe dismissed if those obligations are not met.
We advise all parents and guardians to teach their children how to safely and responsibly use their personal information online. Minors should not leave any personal information on our website or services without the permission of a parent or guardian. We will never intentionally collect data from minors and use them in any way or disclose them to a third party without permission unless otherwise required by law.
We require that minors do not purchase or participate in other legal transactions in relation to our products and services without the consent of a parent or legal guardian, and we do not wish to receive personal information directly from minors, but sometimes the age of persons participating in such transactions cannot be determined. If a minor (according to the regulations of positive laws) still provides us with personal data without the consent of a parent or legal guardian, we ask parents or guardians to inform us so that we can remove this information.

We regularly review these privacy policies and ensure that we process your information in ways that comply with it.

Data processing on servers in other countries
Our servers are located all over the world and your data can be processed on servers outside the country in which you live. Data protection laws vary from state to state and some provide more protection than others. No matter where your data is processed, we apply the same safeguards described in these policies.
When we receive an official written complaint, we will contact the person who submitted the complaint. We work with the appropriate authorities, including local data protection authorities, to resolve any data transfer complaints that we are unable to resolve directly with you.
European requirements
If the processing of your data is subject to European Union data protection law, we provide you with the controls described in these rules by which you can exercise your right to request access to, update, removal, and restriction of data processing. You also have the right to object to the processing of your data or their export to another service.

We process the data for the purposes described in these rules on the following legal grounds:

With your consent
We ask for your consent to the processing of your data for certain purposes and you have the right to withdraw your consent at any time. For example, we ask for your consent to provide you with customized services such as ads.

When pursuing legitimate interests
We process your data for the purpose of our legitimate interests and the interests of third parties with the application of appropriate safeguards that protect your privacy. This means that we process your data, for example, for the following:

• Providing, maintaining and improving its services to meet the needs of our customers
• Development of new useful products and features for our customers
• Understanding how people use our services to enable and improve the performance of their services
• Customizing services to provide you with a better user experience
• Marketing to inform customers about our services
• Detecting, preventing or otherwise resolving fraud, abuse, security or technical difficulties with our services
• Protection from violations of the rights, property or safety of us, our users or the public as required or permitted by law
• Conducting research that improves our services to customers and the public
• Meeting obligations to its partners such as developers and rights holders
• Enforcement of legal requirements, including investigation of possible violations of applicable service conditions.
When providing services
We process your information in order to provide you with the service you have requested under the contract.
In fulfilling its legal obligations
We also process your data when we are legally obliged to do so, for example by legal proceedings or a valid request from the authorities.
Transparency and choice
Different people care about different aspects of privacy. Our goal is to clearly explain what information we collect so that you can reasonably decide how to use it. View and update your personal information within your account. You can also set your browser to block all cookies, including cookies associated with our services, or to be notified when we set a cookie. However, it is important to note that our many services will not work properly if you disable cookies. For example, we may not be able to remember your language settings.

Application of rules
Our privacy policy applies to all services offered by us and our affiliates, and services offered on other websites (for example, as part of our other websites), but excludes services that have separate privacy policies that are not included this privacy policy.
Our Privacy Policy does not apply to services offered by other companies or individuals. Our Privacy Policy does not cover how we handle information from other companies and organizations that advertise our products and services, which may use cookies, pixel tags, and other technologies to serve and deliver relevant ads.
Change of rules
Our Privacy Policy is subject to change from time to time without notice. Any changes to our privacy policy will be posted in this Privacy Policy, on our websites, and in other places where we deem it necessary.


An affiliate is an entity that belongs to our group of companies.

A process or set of rules followed by a computer in performing problem-solving operations.

Application data cache
An application data cache is a data repository on a device. It can, for example, enable a web application to run without an internet connection and improve the performance of the application by enabling faster loading of content.

Browser web storage
Browser web storage enables websites to store data in a browser on a device. When used in "local storage" mode, it enables data to be stored across sessions. This makes data retrievable even after a browser has been closed and reopened. One technology that facilitates web storage is HTML 5.

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the site again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies

A device is a computer that can be used to access our services. For example, desktop computers, tablets, smart speakers, and smartphones are all considered devices.

You may access some of our services by signing up for an account and providing us with some personal information (typically your name, email address, and a password). This account information is used to authenticate you when you access our services and protect your account from unauthorized access by others. You can edit or delete your account at any time through your account settings.

IP address
Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.

Non-personally identifiable information
This is information that is recorded about users so that it no longer reflects or references an individually-identifiable user.

Personal information
This is information that you provide to us which personally identifies you, such as your name, email address, or billing information, or other data that can be reasonably linked to such information by us, such as information we associate with your account.

Pixel tag
A pixel tag is a type of technology placed on a website or within the body of an email for the purpose of tracking certain activities, such as views of a website or when an email is opened. Pixel tags are often used in combination with cookies.

Referrer URL
A Referrer URL (Uniform Resource Locator) is information transmitted to a destination webpage by a web browser, typically when you click a link to that page. The Referrer URL contains the URL of the last webpage the browser visited. 

Sensitive personal information
This is a particular category of personal information relating to topics such as confidential medical facts, racial or ethnic origins, political or religious beliefs, or sexuality.

Server logs
Like most websites, our servers automatically record the page requests made when you visit our sites. These “server logs” typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser.

Unique identifiers
A unique identifier is a string of characters that can be used to uniquely identify a browser, app, or device. Different identifiers vary in how permanent they are, whether they can be reset by users, and how they can be accessed.

Unique identifiers can be used for various purposes, including security and fraud detection, syncing services such as your email inbox, remembering your preferences, and providing personalized advertising. For example, unique identifiers stored in cookies help sites display content in your browser in your preferred language. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent.

On other platforms besides browsers, unique identifiers are used to recognize a specific device or app on that device. For example, a unique identifier such as the Advertising ID is used to provide relevant advertising on Android devices and can be managed in your device’s settings. Unique identifiers may also be incorporated into a device by its manufacturer (sometimes called a universally unique ID or UUID), such as the IMEI-number of a mobile phone. For example, a device’s unique identifier can be used to customize our service to your device or analyze device issues related to our services.

Contact and additional questions
If you have additional questions regarding this Privacy Policy, please contact [email protected], send a written request to

c/o Privacy Questions
PO Box 902
52109 Pula, Croatia

or visit go.skuflic.com/support for more information on how to contact us.